Experienced and energetic information technology professional with knowledge of multiple industries, whose intense desire to acquire knowledge of each company's business operations, has resulted in a strong ability to translate business needs into technical solutions and revenue generation. A focus on systems architecture coupled with broad administrative, communication, and management skills, has ensured a record of outstanding performance.


Director-User & Technical Services -- Illinois Institute of Technology, Chicago, IL (2013-Present)
Founded in 1890 as Armour Institute, Illinois Institute of Technology (IIT) is a private, Ph.D.-granting research university with programs in engineering, science, architecture, business, law, design, human sciences, and applied technology. As a member of the Office of Technology Services (OTS) senior management team primary responsibilities include strategic planning and oversight of the customer facing areas of OTS, including: classroom and lab technologies, computer acquisition, imaging, distribution & repair, software licensing, and technology support all areas of the university. Work closely with decision makers from around the university to ensure that the Office of Technology Services is delivering high quality services to the university community. Use technology and business process design skills to improve services to the university.

Associate Director-Technology Support -- DePaul University, Chicago, IL (2007-2013)
One of the country's 10 largest private universities with 26,000 students in ten colleges that spans five campuses in the Chicago metropolitan area. Primary responsibilities include strategic planning and daily operations management of the technicians, help desk, operators, ID card services and student computer support centers supporting all areas of the university. Work closely with decision makers from around the university to ensure that Information Services is delivering high quality services to the university community. Actively participate in the change management and architecture review processes. Use technology and business process design skills to improve services to the university.

Major accomplishments:

Director, Telecommunications -- Rush University Medical Center, Chicago, IL (2000-2007)
One of the country's oldest and largest academic medical centers with $1 billion annual operating revenue that encompasses over 1,200 beds in four hospitals and the four colleges of Rush University. Responsibilities include strategic planning, crisis management, and daily operations for the telecommunications operations at each of Rush's 27 locations with an annual budget of $4 million and a staff of 30 FTE's that support 14,000 stations and 5,000 pagers. As part of the Information Services senior management team, spent time with physicians and staff learning the unique requirements for all healthcare, education, and research areas. Learned to manage managers for the first time and also learned to manage non-technical customer service staff in addition to technical staff.

Major accomplishments:

Manager, Telecommunications-Illinois -- WellPoint Health Networks, Chicago, IL (1995-2000)
The country's largest healthcare insurance company with $20.5 billion in annual revenues and 28 million medical members. Operates as Blue Cross in California, Blue Cross Blue Shield in other states and Unicare throughout the rest of the country. Managed the telecommunications staff of both outsourced and retained employees. Responsible for all telecommunications projects, including several system installations, upgrades, and workflow reengineering projects. Spent time with each department learning the business of healthcare insurance. Provided internal consulting services to the various departments and medical offices. Acted as a resource to the staff helping them to better understand the clients needs and the system's capabilities. Significant focus on ACD capabilities due to the critical nature of call centers in the insurance business. Performed backup duties for system administration and technical work on an as needed basis.

Major accomplishments:

Senior Consultant-National Information Technology Consulting Group -- McGladrey & Pullen, Schaumburg, IL (1992-1995)
The seventh largest public accounting and consulting firm in the country with Accounting and Tax practices focusing on the mid-sized client and Consulting practices focusing on the mid to large size client. Management consultant in all aspects relating to telecommunications with an emphasis on voice communications systems and structured cabling. In addition, acted as the Telecommunications Manager for the Chicagoland offices which includes a five node Siemens/Rolm system in a private network. Performed telecommunications consulting projects for clients all around the world. Duties covered all aspects of telecommunications management with primary focus on needs assessment, system selection, contract negotiation and implementation project management. Developed an extensive working knowledge of networked PBX systems and acted as a resource to other consultants in my group helping them design such systems for their clients. In addition, worked extensively with structured cable system design and project management. Some of the larger projects included: Senior Account Executive -- Teleconnect Systems Company, Cedar Rapids, IA (1991-1992)
Large provider of customer premise based telecommunications equipment serving customers in Iowa and western Illinois. Handled new telephone system sales and supported an existing account base of several hundred customers. While at Teleconnect learned how to analyze customers needs, and improved the ability to build strong relationships with customers.

Technician -- Telecom*USA, Cedar Rapids, IA (1988-1990 -- Summers and part-time)
Large provider of customer premise based telecommunications equipment serving customers in Iowa and western Illinois, later becoming Teleconnect Systems Company. Spent summers installing and maintaining the company's base of PBX and key telephone systems. During my time at Telecom*USA improved technical skills, lead other technicians on projects, and was the first to install a new system Telecom*USA sold for many years.

NAPA Auto Parts/The Breese Co., Inc., Iowa City, IA (1984-1990 -- Summers and part-time)
A 60 year-old family business consisting of 13 NAPA automotive parts stores throughout Eastern Iowa and various real-estate ventures. As a family member was actively involved in the business serving in a variety of functions from financial analysis to various technical responsibilities. This resulted in a strong business focus from an early age and a firm understanding of the relationship of operations to profitability.


Degree Major Year School Location
Master of Science Network Engineering and Security, 4.0 GPA 2015 DePaul University Chicago, IL
Bachelor of Business Administration Operations Management 1990 Iowa State University Ames, IA
Graduate Leadership Learning Forum (Management Counsel) and Advanced Leadership Learning Network
TDG, Inc.

Introduction to the German Language Fall 1994 The Goethe Institute Chicago, IL


PeopleSoft: CRM, Campus Solutions/HR; Microsoft SharePoint; Operating Systems: Windows 7, Windows XP, Linux/Unix, Mac OSX; Cisco: Call Manager; Asterisk; Avaya (& Nortel): S8700/Definity G3, Definity G2/System 85, Legend, Merlin, Octel 250/350, CentreVU CMS, IVR, Meridian-1, Norstar, Meridian Mail, MeridianMax; Siemens/Rolm: 9751, HiCom; Mitel: SX-200D, Centigram; NEC: Neax 2400 IMS; Networking: Cisco, Xyplex; Telemanagement: Compco, Pinnacle, IntegraTrak, ISI/Infortext; Other: Amcom SmartCenter, AIS Telemanager, Witness, Nice, Call Copy, Teleformix Echo; Misc. Software: Microsoft Suite, Visio, Microsoft Project, LogMeIn Rescue, Lotus Notes, Crystal Reports; Structured cabling system design


Present: Recent Past: Awards:

Eric E. Breese Home: (773) 296-4474
Chicago, IL Email: